FAQ
1Q: Can you do design for my ideas or drawing?
1A: Yes, we have experienced R&D team and our own molding factory. We can design or open mold which has a competitive price according to your requirements,
2Q:How long can you ship the goods? Do you have stock for this item?
2A:For products that are in stock, we can deliver to you in 3-7 days.Regular lead time for mass production is 20-45 days depending on order quantity.We keep some stock for standard item but the stock qty is always floating. Please feel free to contact us to get more update info.
3Q: How about the after-sales service?
3A: We do 100% inspection during production and before packaging.If there is any problem with functional and quality, we'd like to provide a replacement in the next order.
4Q: What kind of testing reports are available?
4A: All our yoga mat are made with Eco-friendly material. They are free from PVC, phthalates, silicone, latex, odor and other toxic items.All testing reports regarding to Rohs, EN71-73 etc. Are available. However, the buyers are required to pay the testing charge for a curtain order.
5Q:Do you provide sample before order? Can you refund the sample cost when confirm order?
5A: Yes, we can offer the sample to your test before order,and we will refund you the sample cost when you confirm order quantity more than 100pcs.
6Q:How do you clean the mat?
6A:For this mat, we recommend cleaning with a mild soap and a damp wash cloth. Air dry.
7Q:Is there any discount for wholesale orders or area distributors?
7A:We have more competitive discounts and welcome partners from all over the world to become our distributors.